0
Shopping Basket DKK
Cart is empty

MapUs FAQ

Dictionary, typical questions and GDPR & data.

Dictionary

MapUs is the name of our brand and software, which is owned by Center for Digital Dannelse.

The MapUs-software can be used to measure competences and comes with an automated Analyzer Dashboard that instantly generates reports based on the user’s replies.

MapUs is the engine behind several survey frameworks, including our most popular, The Digital Competence Wheel. This survey is theoretically based on the EU’s framework The Digital Competence Framework 2.0, also called DigComp. The survey’s purpose is to provide an overview of digital competences, and offer concrete tools to how these competences can be elevated and improved. The Digital Competence Wheel is currently translated into nine languages.

Our software is more than a questionnaire tool. We always measure competencies based on a survey framework. The framework contains the specific questions you want to ask the user, but they do not stand alone. All questions are linked to the competencies that you and your company want to measure. When linking questions and competencies from the start, you ensure a better survey design.

There are three different admin levels in the MapUs tool. You can read about the admins here.

Typical questions

Yes, you can easily buy a survey framework in your own language. Some of our existing survey frameworks are already available in several other languages, such as The Digital Competence Wheel. But you can also choose to translate one of our frameworks into a language that is not yet on the list. When you do that, you get free access to the tool for an entire year.

We are also happy to help you build a new MapUs portal with your very own survey framework, and when doing so you always choose the language yourself.

When building your own survey framework (which is possible with our Customized and personalized Subscription plans), it is definitely possible to create free text questions. But be aware that answers in free text will not appear in the visual results display. Instead, administrators can access the written responses through the admin menu.

Unfortunately no. However, you can direct the users to different questions depending on his or her answers. By doing that different users are guided to different branches of the survey.

Yes, it is. In our Analyzer Dashboard, administrators can easily build all the reports they want. Here, administrators choose which visualizations and components to include in a report. You also choose which dataset(s) the report should be built on. Furthermore, while building your report you can see what the final result will look like in the report preview.

Yes, they can. The respondent simply has to copy the URL of the survey he or she is working on and return to the same address when ready to proceed.

Administrators can always go back and see previous answers for a respondent. This is done by searching for the user’s name or email in the admin menu: Go to “View groups” and select “Find user”.

Respondents can also save links to their own results and review their answers at any time.

Once an administrator has created a group link, e.g. to map employees in a specific department, it only expires if you choose to terminate your subscription.

Likewise, results are only deleted if they are manually removed by an administrator or if the subscription is terminated.

There is no limit to how many groups you can or may create in the tool. But be aware that our subscriptions contain different numbers of annual surveys, ie. the number of unique user responses.

Read more about the different subscription types here.

No, as long as you have an active subscription, we do not delete your data.

No, unfortunately it is not possible to import or merge existing data from other surveys into the system, nor from other MapUs frameworks.

However, it is possible to export your data in a CSV file so that you can compile your data sets yourself. Please note that CSV file export is not possible with a Basic subscription.

No, unfortunately it is not possible to benchmark data from different MapUs-frameworks / portals.

You can of course always create two baseline reports (one for each framework) og benchmark them manually.

The easiest way to direct users from your LMS system to the MapUs tool is by linking to the tool via an URL.

However, it is also possible to embed the tool using an “iframe”, but this places certain demands on your system and also requires a smaller development fee.

Yes, you can always add additional frameworks to your subscription. But be aware that we charge you for any development hours and that your subscription price will increase slightly.

Read more about our prices and your options here.

No, of course we do not charge subscribers for regular support. You will find answers to most questions here in the FAQ and in our knowledge bank. But you are also welcome to contact us by email or phone +45 71 74 38 76.

If your request requires more specialized consultancy or help from our developer, you will be notified before we forward you to the right person. The price per development hour is 179 EUR. Consultancy is purchased in packages of 1, 3, 5, 10, 15 or 20  hours. See the prices at the bottom of this page.

Our consultants have in-depth knowledge about the software and its many possibilities as well as insights into how other customers benefit from the tool in their projects. Therefore, consultant hours can be used for tasks such as consulting in your development phase or concrete help to set up elements in your MapUs-portal. Consultancy is purchased in packages of 1, 3, 5, 10, 15 or 20  hours. See the prices at the bottom of this page.

GDPR and data

As a subscriber, you are the data controller for your organization’s data. MapUs is the data processor. This means that you are the owner of your own organization’s data, and if necessary you can add your own privacy policy or terms of use.

But be aware that this must be done by one of our consultants and therefore requires that you purchase consultancy hours or use the hours included in your subscription.

Since the privacy policy and terms of service are hard-coded into the system, unfortunately you cannot add your own. But we will be happy to do it for you. Be aware that this requires consultancy hours which you can either purchase or you use the consultancy hours included in your subscription.

Contact us for more information.

Yes, it is part of our general terms of use, which can be accessed here.

Your data will be stored at our server which is geographically located in Denmark. The server is managed by us (MapUs) and is maintained by our provider DLX A/S (also located in Denmark).

MapUs only process the data which is requested in the survey and entered by the respondent. Thereby, if you do not supply any personal data, this will not be processed. It is not a requirement to enter personal data i the original MapUs frameworks. 

As a subscriber with the admin access “survey builder”, i.e with the possibility to create/edit one own framework, it is up to the individual subscriber to decide on what data they wish to collect. 

Note: The admin access “survey builder” is given to subscribers of our Customized and Personalized subscription.

MapUs cannot be held reliable for any possible use of free text fields and any data that might be entered in such situations.

 

As stated in our general Terms and Conditions, data is stored as long as you have an active subscription. If you end your subscription, we are obliged to delete your personal data no longer than 3 months after the subscription period ends.

You can find all information on how we process data in our IT Policy.

Only your organization’s administrators and the MapUs team can access your data. The MapUs team currently consists of six employees.

Shopping Basket
Save & Share Cart
Your Shopping Cart will be saved and you'll be given a link. You, or anyone with the link, can use it to retrieve your Cart at any time.
Back Save & Share Cart
Your Shopping Cart will be saved with Product pictures and information, and Cart Totals. Then send it to yourself, or a friend, with a link to retrieve it at any time.
Your cart email sent successfully :)